Terms of Service

By using our website, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into a binding agreement
• You will comply with all applicable laws and regulations
• All information you provide to us is accurate, current, and complete
• You accept our Privacy Policy and Return & Refund Policy

2. Services Provided

Dr. Bilal's Unicare provides the following services through our website:

2.1 E-Commerce Services

• Sale of herbal medicines, wellness supplements, skin care, and hair care products
• Online product browsing, search, and filtering
• Shopping cart and wishlist functionality
• Secure online payment processing
• Order tracking and management

2.2 Healthcare Services

• Online Unani medicine consultations with Dr. A. Mohammed Bilal
• Video consultations (via website or WhatsApp)
• Treatment recommendations for various health conditions
• Prescription services for Unani medicines
• Appointment booking and scheduling

2.3 Therapy Services

• Hijama (Cupping Therapy) bookings
• Dalak (Therapeutic Massage)
• Other Unani regimental therapies
• Information about treatment modalities

2.4 Additional Services

• Educational content through our blog
• Health and wellness information
• User account management
• Newsletter and promotional communications

3.1 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, complete, and current registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• You provide false or misleading information
• Your account remains inactive for an extended period
• We are required to do so by law

4. Product Information and Availability

4.1 Product Descriptions

We strive to provide accurate product descriptions, images, and information. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and may differ slightly from actual products.

4.2 Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without prior notice
• We reserve the right to correct pricing errors on our website
• If a product is listed at an incorrect price, we may cancel or refuse orders for that product
• Promotional offers are subject to specific terms and conditions

4.3 Product Availability

Products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

5. Orders and Payments

5.1 Placing Orders

When you place an order through our website:

• You are making an offer to purchase products or services
• We reserve the right to accept or reject any order
• Order confirmation emails do not constitute acceptance of your order
• Your order is confirmed only when we dispatch the product or provide the service

5.2 Payment Methods

We accept the following payment methods:

• UPI (Unified Payments Interface)

Additional payment methods may be added in the future. Please check at checkout for the latest available options.

5.3 Payment Processing

• We do not store your payment information on our servers
• You authorize us to charge the total amount to your payment method
• Failed payments may result in order cancellation

5.4 Consultation Fees

Online consultation fees must be paid in advance at the time of booking. Consultation fees are non-refundable unless the appointment is cancelled by us or due to technical issues on our end.

6. Shipping and Delivery

6.1 Shipping Methods

We ship products using trusted domestic courier services including:

• Indian Post
• Professional Courier
• ST Courier
• Other recognized courier services across India

6.2 Delivery Timeline

Delivery timelines vary based on your location and courier availability. Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to factors beyond our control.

6.3 Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your order. We may offer free shipping promotions from time to time.

6.4 Delivery Responsibility

Once a product is handed over to our courier partner, they assume responsibility for delivery. We are not liable for delays, damage, or loss during transit, though we will assist in resolving any issues with the courier.

7. Returns, Refunds, and Cancellations

Our Return & Refund Policy governs all returns and refunds. Key points include:

• 3-day return window from date of delivery
• Products must be unused and in original packaging
• Photo/video proof is required for damaged or defective products
• Return shipping costs and risks are borne by the customer
• Refunds are processed the same day after returned product is verified
• Replacements are also offered as an alternative to refunds
• Used items or items damaged by the customer are non-returnable
• Once an order is processed and accepted, it cannot be cancelled

Please review our complete Return & Refund Policy for detailed information.

9. Intellectual Property Rights

9.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, videos, software, and data compilations, is the property of Dr. Bilal's Unicare or its content suppliers and is protected by Indian and international copyright laws.

9.2 Trademarks

"Dr. Bilal's Unicare," our logo, and other marks are trademarks of Dr. Bilal's Unicare. You may not use these trademarks without our prior written consent.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify, reverse engineer, or create derivative works from our website
• Use automated systems (bots, scrapers) to access our website
• Frame or mirror our website on another server
• Use our content for commercial purposes without authorization

10. User Conduct and Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Upload or transmit viruses, malware, or other harmful code
• Harass, abuse, or harm another person or entity
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest personal information of other users
• Interfere with or disrupt the operation of our website or servers
• Post false, misleading, or defamatory content
• Engage in fraudulent activities or payment disputes

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

Key points include:

• We collect personal, medical, and payment information
• We use information to provide services, process orders, and improve user experience
• We implement security measures to protect your data
• We do not sell your personal information to third parties
• You have rights to access, update, or delete your information

12. Limitation of Liability

12.1 Service "As Is"

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.

12.2 Limitation of Damages

To the maximum extent permitted by law, Dr. Bilal's Unicare, Dr. A. Mohammed Bilal, and our affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Emotional distress or reputational harm
• Cost of substitute products or services

12.3 Maximum Liability

Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹5,000, whichever is less.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dr. Bilal's Unicare, Dr. A. Mohammed Bilal, and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your negligence or willful misconduct
• Any false or misleading information you provide

14. Third-Party Services and Links

Our website may contain links to third-party websites or services (such as payment gateways, social media platforms, or courier tracking sites) that are not owned or controlled by us. We are not responsible for:

• The content, privacy policies, or practices of third-party websites
• The performance or availability of third-party services
• Any damages or losses caused by third-party services

Your use of third-party services is at your own risk and subject to their terms and conditions.

15. Modifications to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this page.

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. We recommend reviewing this page periodically to stay informed of any updates.

16. Termination

16.1 By You

You may stop using our services and close your account at any time by contacting us. You remain responsible for any outstanding obligations (pending orders, unpaid fees).

16.2 By Us

We may suspend or terminate your access to our services immediately, without prior notice, if:

• You violate these Terms of Service
• Your use of our services poses a security or legal risk
• You engage in fraudulent or illegal activities
• We are required to do so by law
• We decide to discontinue our services

Upon termination, your right to use our services will immediately cease, but these Terms will continue to apply to any past use.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

17.2 Jurisdiction

Any disputes arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Ambur, Tamil Nadu, India.

17.3 Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. We are committed to resolving issues fairly and promptly.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Dr. Bilal's Unicare regarding our services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction.