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Customer Care
Last Updated: February 15, 2026
At Dr. Bilal's Unicare, we are committed to your satisfaction with our natural and herbal products. We understand that sometimes a product may not meet your expectations. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a fair and transparent process for all our customers.
We currently do not have a dedicated delivery partner. Instead, we use trusted domestic courier services to ensure your products reach you safely:
Reliable nationwide postal service
Fast and secure delivery
Trusted courier partner
Various trusted partners across India
All our shipping partners are recognized and operate throughout India, ensuring your order is handled with care and professionalism.
You have 3 days from the date of delivery to initiate a return request.
To be eligible for a return, your item must meet the following conditions:
The following items cannot be returned for health and safety reasons:
Within 3 days of receiving your order, initiate a return request through our website, or contact us via email at drbilalunaniclinic@gmail.com or call us at +91 7010813963.
Please include the following information in your return request:
Our customer service team will review your request and provide you with a Return Authorization if eligible. This typically takes 1-2 business days.
Carefully pack the item in its original packaging with all accessories and documentation.
Important: Use proper packaging to prevent damage during transit. We recommend using bubble wrap or sufficient padding.
You are responsible for arranging and paying for the return shipment. We recommend using a trackable shipping method.
Customer Responsibility:
Return Address:
Dr. Bilal's Unicare
Saibansa Kollai, Ambur
(Please confirm the complete address with our team before shipping)
Once shipped, please share the courier tracking number with us via email or WhatsApp so we can monitor the return.
Once we receive your returned product, our team will:
Upon successful verification, we will refund the total amount you paid for the product.
This includes the product price and any applicable taxes. However, original shipping charges (if any) are non-refundable.
Refunds will be processed using the same payment method you used for the purchase:
As we currently accept UPI payments only, all refunds are processed to the same UPI ID used for purchase. If you face any issues receiving your refund, please contact us.
Product Verification: Same day
After we receive your returned product
Refund Processing: Same day
Refund initiated immediately after successful verification
We offer replacements as an alternative to refunds. If you prefer a replacement:
For urgent exchanges or special circumstances, please contact our customer service team, and we will do our best to assist you.
If you receive a damaged, defective, or incorrect product, please contact us immediately (within 3 days of delivery) with:
Special Consideration for Damaged/Defective Items:
Once an order is processed and accepted, it cannot be cancelled. Please review your order carefully before completing your purchase.
Our customer service team is here to help with any questions or concerns about returns and refunds.
Dr. Bilal's Unicare
Dr. A. Mohammed Bilal (BUMS) - Chief Unani Physician
Address:
Saibansa Kollai, Ambur
Phone:
+91 7010813963WhatsApp:
+91 7010813963Customer service hours: Monday - Saturday: 9:00 AM - 8:00 PM | Sunday: 10:00 AM - 6:00 PM
At Dr. Bilal's Unicare, your satisfaction is our priority. While we require customers to bear return shipping costs and risks, we are committed to processing your refund promptly once we receive and verify the returned product. We appreciate your understanding and cooperation in following this policy to ensure a smooth return experience for everyone.