Privacy Policy

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Date of birth and gender
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Order history and product preferences

1.2 Medical and Health Information

When you book consultations or use our healthcare services, we may collect:

• Medical history and current health conditions
• Symptoms and health concerns
• Consultation notes and treatment recommendations
• Prescription information
• Therapy and treatment records (including Hijama therapy)

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used to find us
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Service Delivery: Process orders, deliver products, schedule appointments, and provide healthcare consultations
• Communication: Send order confirmations, appointment reminders, and respond to inquiries
• Healthcare Services: Provide Unani medicine consultations, Hijama therapy, and personalized treatment recommendations
• Account Management: Create and maintain your user account, including wish lists and order history
• Payment Processing: Process transactions securely (we do not store complete payment card information)
• Marketing: Send promotional emails, newsletters, and special offers (you can opt-out anytime)
• Website Improvement: Analyze usage patterns to enhance user experience and website functionality
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Security: Detect and prevent fraud, unauthorized access, and other illegal activities

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, Stripe, or similar providers)
• Order fulfillment and shipping
• Email delivery and communication services
• Website hosting and cloud storage
• Analytics and marketing tools

3.2 Healthcare Professionals

Your medical information may be shared with qualified healthcare professionals within our clinic for the purpose of providing you with comprehensive care.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal and medical information:

• Encryption: We use SSL/TLS encryption to protect data transmission
• Secure Storage: Personal and medical data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your information
• Regular Audits: We conduct regular security assessments and updates
• Password Protection: User accounts are protected with encrypted passwords

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Update

You can access and update your account information at any time by logging into your account or contacting us directly.

5.2 Data Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements. Medical records will be retained as required by law.

5.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us at drbilalunaniclinic@gmail.com.

5.4 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.5 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

6.1 Essential Cookies

Required for website functionality, including shopping cart, user authentication, and security features.

6.2 Analytics Cookies

Help us understand how visitors use our website, including page views, traffic sources, and user behavior.

6.3 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness. You can opt out of these cookies.

7. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services:

• Payment Processors: Razorpay, Stripe (subject to their own privacy policies)
• Social Media: Facebook, Instagram, YouTube (when you interact with our social media links)
• Analytics: Google Analytics or similar services
• Communication: WhatsApp Business for customer support

We are not responsible for the privacy practices of these third-party services. Please review their privacy policies before using them.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately, and we will delete such information.

9. Medical Information Confidentiality

We handle your medical information with the highest level of confidentiality:

• Medical records are stored securely and accessible only to authorized healthcare professionals
• We comply with applicable healthcare privacy regulations in India
• Consultation details are kept confidential between you and Dr. A. Mohammed Bilal
• Prescription information is shared only with authorized pharmacies with your consent
• Anonymous aggregated health data may be used for research and improvement of services

10. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained until you request account deletion
• Order History: Retained for 7 years for tax and accounting purposes
• Medical Records: Retained as required by Indian medical record laws (minimum 5 years)
• Marketing Data: Retained until you opt out or request deletion
• Website Analytics: Retained for 26 months

11. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.